Complaints Book (Libro de Reclamaciones)

In accordance with the Consumer Protection and Defense Code (Law No. 29571) and Supreme Decree No. 011-2011-PCM, Arandano Travel provides this Virtual Complaints Book (Libro de Reclamaciones).

Provider: [Razón social]
RUC: [RUC]
Address: Calle Lima B-7 Suite 307, Cusco – Peru

Date

1. Identification of the consumer

Full name

Document type

Document number

Email

Phone number

Address

Father or mother (only if the consumer is a minor)

2. Identification of the contracted good

Type

Product

Service

Description (tour, package or service)

Amount claimed (USD)

3. Details of the claim or complaint

Type

Claim (Reclamo)

Disagreement related to the products or services acquired.

Complaint (Queja)

Disagreement not related to the products or services, or discomfort regarding customer service.

Detail

Consumer request

A copy of this complaint will be sent to the email address you provide. The provider will reply to that address within a period not exceeding fifteen (15) business days.

Filing a claim or complaint does not prevent the consumer from using other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.

I declare under oath that the information provided is true and I accept the content of this form.